Shipping policy

Order Processing:

  • Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.

  • We offer the following shipping options:

    • Standard Shipping: 5-7 business days
    • Express Shipping: 2-3 business days
    • Overnight Shipping: 1-2 business days

    Delivery times are estimates and start from the date of shipping, rather than the date of order. Please note that delivery times are not guaranteed and may be affected by factors beyond our control.

International Shipping:

  • We offer international shipping to most countries. Shipping charges and delivery times will vary based on the destination.
  • Customs, duties, and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country’s customs office to determine these additional costs.

Order Tracking:

  • Once your order has shipped, you will receive an email notification with tracking information. You can track your order using the link provided in the email.

Shipping to P.O. Boxes:

  • We are unable to ship to P.O. boxes or APO/FPO addresses. Please provide a physical address for delivery.

Shipping Delays:

  • While we strive to deliver your order within the estimated time frame, there may be delays due to unforeseen circumstances such as severe weather, natural disasters, or other events beyond our control.

Damaged or Lost Packages:

  • If your order arrives damaged, please contact us immediately at [Your Contact Email] with your order number and a photo of the damaged item. We will address the issue promptly.
  • If your order is lost in transit, please contact us, and we will work with the shipping carrier to resolve the issue.

Contact Us:

  • If you have any questions or concerns about your shipping, please contact our customer service team at Phone: +351 917005906 Email: info@a-zpadel.com